The ACE (Attitude, Communication, Etiquette)

'ACE' -

Attitude, Communication and Etiquette are the three basic dimensions of soft skills.

Attitude

Attitude is about having the right mental makeup and desire to interact with people and the environment. It also requires the will and ability to perfect and integrate oneself with the environment.

Communication

Communication is the ability to express attitudes, beliefs and technical skills in a form that can effectively reach the intended audience and persuade them to take the desired action.

Etiquette

Etiquette is the generally accepted protocols, norms and conventions that need to be followed in order to achieve effective communication.

To succeed in any chosen profession or activity, one must 'want to do' that profession or activity. Engaging in something you don't like will not lead to success. The 'attitude' component is nothing but this 'want to do'. Building a strong foundation of 'want to do' is gaining basic knowledge of 'what to do'. If the chosen field is, say, software, then the knowledge components will be mapped to know about programming languages, development tools, and databases. Knowledge for soft skills is mapped to 'communication'.

In general, just as a solid knowledge base is essential for success in a chosen field, so communication is critical for success in soft skills. Raw knowledge, by itself, will not be sufficient to succeed. A practitioner must be able to adapt, refine and apply the knowledge gained to various scenarios and situations.

This 'how to do' builds on knowledge and graduates to 'skills'. For soft skills, this is the 'how to do' section Communication: "What to do" Attitude: "Wanna do" Etiquette: "How to do" relates to etiquette—how you adapt your style and method of communication to fit culture, conventions, protocols, and different media. The effective 'fine-skilled' person has a good mix of all three of these ACE dimensions.

Source: Book 'The ACE of Soft Skills'

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